Our Appointment System

 

BACK TO MAIN INDEX

 

systmonline

Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

Patient Access connects you to local health services when you need them most. Order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.

USE PATIENT ACCESS

 

Online Consultation via Anima

Submit a medical or admin request online and get the help you need - without waiting for an appointment.

SUBMIT A NEW REQUEST

an example of the anima app on a smartphone

A new way to contact us at the practice, make enquiries, request results, medical certificates and make appointments.

By registering to use Anima you will be able to ask us about anything from a health problem, a medication question, prescription request or forms that you’d like us to complete.

Our reception team will still be answering the phones and you will be able to book appointments with them but if you use Anima you will avoid needing to queue on the telephone and will keep lines free for those who do not have internet or who need immediate help. You can also choose what time to put in your request at a convenient time knowing it will be dealt with that day.

It will help us make sure everyone who is trying to get help and support get it by the right person at the right time. 

 

Urgent-Same Day

For problems requiring urgent attention a number of urgent-same day telephone appointments are reserved each day. These should not be used for multiple or long term issues. To ensure best use of these appointments, you will be asked the nature of your problem.

General Appointments Procedures

When arriving at the surgery please wear a mask and use the hand sanitiser as per national guidelines and ensure that you let reception staff know of your arrival so that the doctor you are seeing is aware that you are waiting. Always arrive about 5 minutes before your appointment is due. Please remember to let us know if you are going to be late or not attend your appointment as we may then be able to offer your appointment to another patient.

 

Telephone Consultations

As described all appointments currently are initially telephone consultations. Please note due to the nature of medical consultations the doctor may ring earlier or later than the time you may have booked your appointment for. Please do try to answer the call ( which may be number withheld) as if the doctor has to call repeatedly this reduces the time available for them to actually help patients. If the doctor has tried to call you unsuccessfully you will receive a text to advise you of this.

 

Lateness

If you arrive more than 10 minutes late you will NOT be seen

  • This is calculated: 5 minutes late + 5 minutes grace = 10 minutes.  This is to ensure best access for all our patients.
 

Nurse Appointments

In order to give the correct length of appointment, you will be asked the reason for your request, for example some breathing checks and diabetes reviews will require double appointments.  

To ensure the correct appointment length is allocated it is not possible to book nursing appointments on-line.

 

Evening and Saturday Appointments

We want to make it easier for you to get an appointment at our surgery. In addition to our normal opening hours, we also offer appointments in the evenings and on Saturdays.

Learn more about evening and Saturday appointments

 

Request Proxy Access

Proxy access is a secure way to use one or more health services for someone else, for example to:

  • book appointments
  • order prescriptions
  • speak to surgery staff
  • get information like test results from medical records

Apply to manage health services for others

 

GP Extended Hours

Visit the Sevenfields PCN website to learn about GP extended hours.