Our Appointment System

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Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Booking Appointments

During the covid pandemic we are still seeing and treating patients but initial appointments will be telephone or video consultations. These can be booked on line via patient access, using the AskNHS app or by calling the practice. Please be aware if you are calling that due to doing so much remotely the phones are busier than normal so please bear with us we will answer as soon as possible. If after speaking with the doctor or nurse a face to face appointment is needed this will be booked for you according to the medical need and capacity of our waiting area. Video consultations are easy to arrange using a bespoke link on your phone which the doctor will send you.

Urgent-Same Day

For problems requiring urgent attention a number of urgent-same day telephone appointments are reserved each day. These should not be used for multiple or long term issues. To ensure best use of these appointments, you will be asked the nature of your problem.

image representing booking appointment with GP

General Appointments Procedures

When arriving at the surgery please wear a mask and use the hand sanitiser as per national guidelines and ensure that you let reception staff know of your arrival so that the doctor you are seeing is aware that you are waiting. Always arrive about 5 minutes before your appointment is due. Please remember to let us know if you are going to be late or not attend your appointment as we may then be able to offer your appointment to another patient.

Telephone Consultations

As described all appointments currently are initially telephone consultations. Please note due to the nature of medical consultations the doctor may ring earlier or later than the time you may have booked your appointment for. Please do try to answer the call ( which may be number withheld) as if the doctor has to call repeatedly this reduces the time available for them to actually help patients. If the doctor has tried to call you unsuccessfully you will receive a text to advise you of this.

Lateness

If you arrive more than 10 minutes late you will NOT be seen

This is calculated: 5 minutes late + 5 minutes grace = 10 minutes. This is to ensure best access for all our patients.

Nurse Appointments

In order to give the correct length of appointment, you will be asked the reason for your request, for example some breathing checks and diabetes reviews will require double appointments.

To ensure the correct appointment length is allocated it is not possible to book nursing appointments on-line.

GP Extended Access

The Extended Access Service has more appointments with GPs available in Lewisham, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

When are these appointments available?

Appointments are available from 8am–8pm, 7 days a week, including bank holidays. Appointments must be booked in advance.

Who can I access these appointments?

Anyone registered with a GP practice in Lewisham.

How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact the out-of-hours service SELDOC on 020 8693 9066 or NHS 111. They will also be able to book an appointment for you with the GP Extended Access Service. Please note that your consent will be required in order for an appointment to be booked for you.

For further information or how to book an appointment online please visit the One Lewisham website or ask at your GP practice.

If urgent care is required please call 111 for further advice. If your need is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS Choices website or Health Help Now.

Will I see my own GP and/or nurse?

You will be seen by experienced Lewisham GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

Further information about how we use your medical record is available at the One Health Lewisham website

How do I cancel an appointment?

If you need to cancel the appointment, please call 020 8333 3407 and leave a message stating your name and the time and date of your appointment with the GP Extended Access Service.

Where do I go for my appointment?

The service is located within the Ambulatory Care Centre, University Hospital Lewisham, Lewisham High Street, London, SE13 6LH.