Our Appointment System
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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Problems booking online appointments?
During the covid pandemic we are still seeing and treating patients but initial appointments will be telephone or video consultations. These can be booked on line via patient access, using the AskNHS app or by calling the practice.
- Please be aware if you are calling that due to doing so much remotely the phones are busier than normal so please bear with us we will answer as soon as possible.
- If after speaking with the doctor or nurse a face to face appointment is needed this will be booked for you according to the medical need and capacity of our waiting area. Video consultations are easy to arrange using a bespoke link on your phone which the doctor will send you.
For problems requiring urgent attention a number of urgent-same day telephone appointments are reserved each day. These should not be used for multiple or long term issues. To ensure best use of these appointments, you will be asked the nature of your problem.
General Appointments Procedures
When arriving at the surgery please wear a mask and use the hand sanitiser as per national guidelines and ensure that you let reception staff know of your arrival so that the doctor you are seeing is aware that you are waiting. Always arrive about 5 minutes before your appointment is due. Please remember to let us know if you are going to be late or not attend your appointment as we may then be able to offer your appointment to another patient.
As described all appointments currently are initially telephone consultations. Please note due to the nature of medical consultations the doctor may ring earlier or later than the time you may have booked your appointment for. Please do try to answer the call ( which may be number withheld) as if the doctor has to call repeatedly this reduces the time available for them to actually help patients. If the doctor has tried to call you unsuccessfully you will receive a text to advise you of this.
If you arrive more than 10 minutes late you will NOT be seen
- This is calculated: 5 minutes late + 5 minutes grace = 10 minutes. This is to ensure best access for all our patients.
In order to give the correct length of appointment, you will be asked the reason for your request, for example some breathing checks and diabetes reviews will require double appointments.
To ensure the correct appointment length is allocated it is not possible to book nursing appointments on-line.
Evening and Saturday Appointments
We want to make it easier for you to get an appointment at our surgery. In addition to our normal opening hours, we also offer appointments in the evenings and on Saturdays.
GP Extended Hours
Visit the Sevenfields PCN website to learn about GP extended hours.
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