You and Your General Practice (Patient Charter)

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We have added a link to the NHS England You and Your General Practice page to help you better understand how general practice works and how we can work together to make your care as effective and supportive as possible.

This guide explains:

• What you can expect from us as your GP practice.
• What we ask from you to help us deliver fair and efficient care.
• How you can share feedback or raise concerns.

It's all about clear communication, mutual respect, and making sure everyone gets the best from their GP services. We encourage all our patients to take a few minutes to read it – it’s a helpful resource for understanding your rights, responsibilities, and how we can support your health and wellbeing.

The publication is available in multiple languages and can be viewed on the same page. Please note that it may take a few minutes for the translated versions to open in your browser.

Your feedback is important to us

Your views really matter to us and help us improve the care we provide. If you would prefer, you can also share your feedback with the NHS South East London Integrated Care Board (ICB) or through your local Healthwatch.

You can do so by contacting them directly or by visiting their website.

You can also access your local Healthwatch website here.

Please note, that if you share a concern with us and we think it needs to be handled as a formal complaint, we’ll let you know and make sure it’s managed through our usual complaints process.